Frequently Asked Questions

How can I place an order?

Choose your product, select the required options, click Add to Cart and complete the checkout process.

Do you deliver across Pakistan?

Yes, we deliver to supported cities and areas across Pakistan. Delivery availability may depend on your location.

How long does delivery take?

Orders are generally delivered within 3–7 business days after dispatch. Remote locations may take longer.

How can I track my order?

Tracking details may be shared after dispatch. You can also contact us at info@tmbrother.com with your order number.

Can I cancel my order?

You can request cancellation before your order is dispatched. Once shipped, the order may need to follow our return process.

What should I do if I receive a damaged or incorrect product?

Contact us within 48 hours of delivery. Include your order number and clear photos or videos of the product, packaging and shipping label.

Can I return a beauty or personal-care product?

Opened or used beauty, personal-care and hygiene products are generally not returnable for hygiene reasons unless they arrived damaged, defective or incorrect.

What payment methods do you accept?

Available payment methods are displayed during checkout.

How can I contact TMBROTHER?

Email us at info@tmbrother.com or use the Contact Us form on our website.