Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to TMBROTHER.

The terms “we,” “us” and “our” refer to TMBROTHER. TMBROTHER operates this website and online store, including all related information, content, features, tools, products and services, to provide customers with a convenient online shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our website and services.

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

Our Privacy Policy is available at:

https://tmbrother.com/policies/privacy-policy

If you do not agree with these Terms of Service or our Privacy Policy, you should not use our website or services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

When creating an account or placing an order, you may be required to provide information including your:

  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Delivery address
  • Payment information

You agree that all information supplied by you is accurate, complete and current.

You are responsible for maintaining the confidentiality of your account details and password and for all activity performed through your account.

You must not transfer, sell, assign or provide your account to another person without our written permission.

We reserve the right to suspend or terminate an account where we reasonably suspect fraud, misuse, unlawful activity or violation of these Terms.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately.

However, product colours, appearance and dimensions may vary slightly depending on:

  • Your screen or device
  • Lighting conditions
  • Photography
  • Manufacturing variations
  • Product batches

We do not guarantee that the colour or appearance shown on your screen will be exactly identical to the physical product.

Product images are provided for illustration and identification purposes. Where exact measurements, colours, materials or specifications are important, customers should review the product description carefully or contact us before placing an order.

We reserve the right to:

  • Update product descriptions
  • Correct product information
  • Discontinue products
  • Restrict quantities
  • Limit sales by customer or location
  • Change product availability without prior notice

All products are subject to availability.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Placing an order constitutes an offer to purchase products from TMBROTHER.

An order is not considered accepted until we confirm it or begin processing it.

We reserve the right to accept, reject, hold or cancel an order for reasons including:

  • Product unavailability
  • Incorrect pricing
  • Incorrect product information
  • Incomplete customer details
  • Failed order verification
  • Suspected fraudulent activity
  • Delivery limitations
  • Payment failure
  • Courier restrictions

We may contact you through email, SMS, WhatsApp or telephone to verify your order.

For Cash on Delivery orders, failure to respond to verification attempts may result in the order being delayed or cancelled.

Please review your order carefully before submitting it. Once an order has been dispatched, cancellation may not be possible.

Returns and exchanges are handled according to our Return and Refund Policy:

https://tmbrother.com/policies/refund-policy

Products purchased through our store are intended for personal or household use unless otherwise agreed by us in writing.

SECTION 4 — PRICES, PAYMENTS AND BILLING

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices, promotions and discounts may change without prior notice.

The price charged will normally be the price displayed at the time your order is submitted, subject to verification and correction of obvious pricing errors.

Delivery charges, taxes or other applicable charges will be displayed during checkout where relevant.

We may offer discounts or promotions subject to separate conditions. Promotional offers:

  • May have expiry dates
  • May apply only to selected products
  • May not be combined with other offers
  • May be withdrawn or changed where permitted

You agree to provide accurate and complete billing and payment information.

Where online payment is available, you confirm that you are authorized to use the selected payment method.

For Cash on Delivery orders, payment must be made to the courier according to the amount stated on the parcel or invoice.

SECTION 5 — SHIPPING AND DELIVERY

We currently deliver within supported locations in Pakistan.

Order processing and delivery estimates are explained in our Shipping Policy:

https://tmbrother.com/policies/shipping-policy

Delivery times are estimates and may be affected by:

  • Courier delays
  • Incorrect addresses
  • Unavailable recipients
  • Public holidays
  • Weather conditions
  • Remote-area restrictions
  • Security conditions
  • Events outside our reasonable control

Customers are responsible for providing a correct and complete delivery address and an active telephone number.

We are not responsible for failed or delayed delivery caused by incorrect or incomplete information supplied by the customer.

Risk of loss or damage remains subject to applicable law and the circumstances of delivery.

Please inspect the parcel promptly and contact us if it arrives damaged, incomplete or incorrect.

SECTION 6 — RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are handled according to our Return and Refund Policy:

https://tmbrother.com/policies/refund-policy

Customers must contact us before returning any item.

Products returned without prior authorization or without following the provided instructions may not be accepted.

Certain products, including opened beauty, skincare, personal-care or hygiene products, may be non-returnable for health and hygiene reasons unless they are damaged, defective or incorrect.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by, licensed to or used with permission by TMBROTHER.

This includes:

  • Brand names
  • Logos
  • Text
  • Graphics
  • Photographs
  • Videos
  • Designs
  • Layouts
  • Product descriptions
  • Website content
  • Marketing materials

You may use the website only for personal and lawful shopping purposes.

Without our prior written permission, you must not:

  • Copy or reproduce website content
  • Republish product photographs
  • Modify or create derivative works
  • Sell or commercially exploit our content
  • Use our branding or logo
  • Download or distribute substantial portions of the website
  • Misrepresent yourself as associated with TMBROTHER

Third-party trademarks and brand names remain the property of their respective owners.

The Shopify name, logo and related trademarks belong to Shopify or its affiliated entities.

SECTION 8 — OPTIONAL AND THIRD-PARTY TOOLS

Our website may provide access to tools or services offered by third parties.

These may include:

  • Payment providers
  • Courier tracking tools
  • Review platforms
  • Analytics tools
  • Social media services
  • Customer communication tools

We may not control or monitor all third-party tools.

Third-party tools are provided subject to their own terms, policies and availability.

Your use of such tools is at your own discretion and may be governed by the applicable third party’s terms.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party website content
  • Third-party privacy practices
  • Products or services sold by third parties
  • Accuracy of external information
  • Loss or damage arising from third-party websites

You should review the terms and policies of any third-party website before using it or making a purchase.

Questions relating to third-party products or services should be directed to the relevant third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

TMBROTHER is powered by Shopify, which enables us to provide our online store and services.

However, all purchases made through our store are made directly between the customer and TMBROTHER.

Shopify is not the seller of products offered by TMBROTHER and is not responsible for:

  • Product quality
  • Order fulfilment
  • Shipping
  • Returns
  • Refunds
  • Product-related injury, damage or loss
  • Customer disputes arising from purchases

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from purchases made from TMBROTHER.

SECTION 11 — PRIVACY AND PERSONAL INFORMATION

Personal information collected through our website is handled according to our Privacy Policy:

https://tmbrother.com/policies/privacy-policy

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and other service providers necessary to operate the website, process orders, prevent fraud and deliver services.

Information may also be shared with:

  • Payment providers
  • Courier companies
  • Website applications
  • Analytics providers
  • Customer service providers
  • Legal or regulatory authorities where required

By using our services, you acknowledge that your information may be processed by service providers located outside Pakistan where necessary to operate the store.

SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit reviews, photographs, videos, comments, suggestions or other content, you confirm that:

  • The content is accurate
  • You have the right to submit it
  • It does not infringe another person’s rights
  • It is not unlawful, abusive, misleading or defamatory
  • It does not contain viruses or malicious software

You grant TMBROTHER a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, adapt and distribute submitted content for operating, marketing and improving the store.

We are not required to:

  • Keep feedback confidential
  • Pay compensation for feedback
  • Publish submitted content
  • Respond to feedback

We may remove content that we reasonably believe is unlawful, misleading, offensive, fraudulent or in violation of these Terms.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain errors relating to:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping charges
  • Delivery estimates
  • Product images
  • Specifications

We reserve the right to correct errors, update information or cancel affected orders.

If an order is cancelled after payment has been received, an appropriate refund will be arranged.

SECTION 14 — PROHIBITED USES

You must not use our website or services:

  • For unlawful or fraudulent purposes
  • To violate applicable laws
  • To infringe intellectual property rights
  • To harass, threaten or abuse another person
  • To submit false or misleading information
  • To transmit viruses or malicious software
  • To collect personal information without authorization
  • To send spam or unauthorized advertising
  • To impersonate another person or business
  • To interfere with the website’s operation or security
  • To bypass security or access restrictions
  • To scrape, copy or extract website data without permission
  • To make fraudulent orders or payment claims
  • To misuse discount codes, returns or refunds

We may restrict, suspend or terminate access where these Terms are violated.

SECTION 15 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, scraping tools, artificial-intelligence agents or similar technologies must not access or interact with our website in a manner that:

  • Conceals their automated nature
  • Bypasses security controls
  • Circumvents CAPTCHA systems
  • Collects data without permission
  • Creates excessive traffic
  • Interferes with normal website operation

We reserve the right to block or restrict automated access.

SECTION 16 — TERMINATION

We may suspend or terminate access to the website where we reasonably believe a user has:

  • Violated these Terms
  • Engaged in fraud
  • Misused the website
  • Created security risks
  • Violated applicable law
  • Harmed TMBROTHER, its customers or service providers

Termination does not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, liability, indemnification, privacy and governing law will continue where appropriate.

SECTION 17 — DISCLAIMER OF WARRANTIES

We aim to keep our website available, accurate and secure.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be uninterrupted
  • The website will always be error-free
  • Every product will remain available
  • Website information will always be complete
  • All third-party services will remain operational

Products and services are provided subject to applicable descriptions, warranties and consumer rights.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer-protection laws.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TMBROTHER and its employees, representatives, service providers and affiliates will not be liable for indirect, incidental, special or consequential losses arising from:

  • Use or inability to use the website
  • Delayed delivery
  • Third-party services
  • Lost data
  • Lost profits
  • Unauthorized access caused by the customer
  • Events outside our reasonable control

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

Our liability for a product-related claim will be determined according to applicable law, the circumstances of the claim and our published policies.

SECTION 19 — INDEMNIFICATION

You agree to indemnify and hold harmless TMBROTHER, Shopify and their respective affiliates, employees, agents, contractors and service providers against reasonable losses, claims and expenses arising from:

  • Your unlawful use of the services
  • Your material breach of these Terms
  • Your violation of another person’s rights
  • Fraudulent or abusive activity conducted through your account

This provision applies only to the extent permitted by applicable law.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our published policies, constitute the agreement between you and TMBROTHER regarding use of the website and purchase of products.

SECTION 22 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may assign or transfer our rights and obligations as part of a business transfer, restructuring, merger or sale, subject to applicable law.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreement relating to our services are governed by the laws of the Islamic Republic of Pakistan.

Subject to applicable consumer rights and dispute-resolution procedures, disputes will be subject to the jurisdiction of the competent courts and authorities in Islamabad, Pakistan.

Nothing in these Terms prevents a customer from exercising any mandatory rights available under applicable consumer-protection law.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in:

  • Our services
  • Store operations
  • Technology
  • Payment methods
  • Legal or regulatory requirements

The latest version will be published on this page.

Material changes will take effect from the date stated in the updated policy or notice.

Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Trading name: TMBROTHER
Email: info@tmbrother.com
Business location: Bahria Town, Islamabad, Pakistan
Website: https://tmbrother.com

Business telephone number: 0335 051867